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Equal Treatment for Everyone: Bad! |
Gross Mismanagement & Criminal Misconduct...
... creating systemic patient safety issues and possible wrongful deaths.Since 2005 the Office of the IG has issued 18 reports that identified at both the national and local levels, deficiencies in scheduling that resulting in lengthy wait times and the negative impact on patient care.
Data reported by HCS showed 226 patients waited on average 24 days for their first primary care appointment, however the IG review showed these 226 patients waited an average of 115 days.
multiple scheduling practices not in compliance with policy
Delaying medical care and manipulating records to hide those delays is "systemic"
inappropriate scheduling practices are a problem nationwide
It appears that a significant number of schedulers are manipulating the waiting times of established patients,
(Hospital) leadership significantly understated the time new patients waited for their primary care appointment in their FY 2013 performance appraisal accomplishments, which is one of the factors considered for awards and salary increases,
VA IG Report
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